This is a comprehensive guide to making your shopping experience at Walgreens as easy as possible. For the official Walgreens Coupon Policy click here (it is always wise to carry the policy with you while shopping!)
Register Rewards – Learning Register Rewards is the first step to being a savvy shopper at Walgreens. Register Rewards are manufacturer coupons that print out from a Catalina machine at the register after you have completed your transaction. The Register Rewards print out after you buy a participating product, which may be advertised in Walgreens weekly ad. There are also Register Reward deals that are not advertised in the weekly ads but are posted inside the store.
Walgreens has a policy that you can only use as many manufacturer coupons as you have items and being that Register Rewards are manufacturer coupons, you have to keep this in mind. For example: If you are purchasing three items, you can use up to a combination of three manufacturer coupons and/or Register Rewards. If you attempt to use more than three, the register will beep. If you run into a situation where you have more manufacturer coupons/Register Rewards to use than products, look for “filler” items to add to your purchase. Fillers are inexpensive items, and they allow you to apply more coupons at checkout. Great options for filler items include clearance merchandise, small candies, and pencils. Note: Walgreens store coupons do NOT count towards your coupon-to-item ratio. In other words, the register will not beep if you are using more Walgreens coupons than items.
If you purchase more than one of the same Register Reward participating item per transaction, you will only receive one Register Reward–NOT two! In order to get more than one Register Reward coupon when purchasing more than one of the same qualifying items, request that each item be rung up on a separate transaction. However, you can purchase different Register Reward qualifying items in the same transaction, and you will receive one Register Reward for each DIFFERENT qualifying Register Reward item purchased.
Another important thing to note is that Register Reward deals do NOT roll! This means that if your receive a $5RR for purchasing Nature Made Vitamins, you cannot use this same Register Reward to purchase more Nature Made Vitamins and expect another $5 Register Reward to be generated.
You CAN use Register Rewards from a different deal to pay for another Register Reward deal–which means you can roll Register Rewards from different deals to help lower your out-of-pocket expense. So I could use that $5 Nature Made Register Reward to purchase Toothpaste which produces a Register Reward.
If a Register Reward does not print, make sure that you bought EXACTLY the right variety of product that was supposed to generate the reward. If you still feel that you should have received a Register Reward, you can have the cashier delete the transaction and ring your items up again, speak to the manager OR you can leave the store and call the Catalina company directly. You can reach Catalina at 1-888-8coupon: Have your receipt in hand and state which items in your purchase should have generated a reward. Catalina will review your transaction and will mail you a Register Reward, within two to three weeks, if you should have received one.
Coupons to Items Ratio – Walgreens has an interesting policy where you can only have as many coupons as you have items. Makes sense being you cannot actually use more than one coupon on an item anyway, except it can be difficult when you factor in those register rewards which are manufacturer coupons!
So let’s say I purchase 3 packs of toilet paper. I have 1 coupon for each pack of toilet paper plus I want to pay for a portion with a register reward I received previously. That would technically be 4 coupons with only 3 items. That is against Walgreens policy. I have several options now. I can forgo using my Register Reward and save it for a later date or I can add another item. I can choose to add a “filler” item which is of little value and solely for the purpose of evening my ratio (such as a seasonal pencil or nail file) or I can factor in another item that I would buy without a coupon.
What about the Walgreens coupon you ask; how do they factor in? That is a great question! Learning how to correctly use Walgreens coupons will help have a smooth transaction. You will find Walgreens coupons posted in the Walgreens weekly ad and in Walgreens coupon booklets – located at the front of the store, plus in the booklets hanging in the aisles or with pharmacy promotions.
Walgreens coupons do NOT count towards your coupon-to item-ratio. In other words, the register will not beep if you are using more Walgreens coupons than items. The only value of coupons that the register is going to count are the manufacturer coupons including the Register Rewards.
Watch this video for a further demonstration on these principles:
Balance Rewards Points – Often there are items that will product Balance Rewards Points They are listed in the sales ad and some are unadvertised (you only see the signage in the store). Online orders delivered to your home will earn points as if purchased in store. Online orders picked up in store will earn points after the items have been picked up from the store. Points will be awarded to the Member’s account 3-5 days after purchase. Members can also earn points for making healthy choices, such as getting an immunization or participating in Walk with Walgreens.
Your points will be equal to the following rewards, redeemable for redemption dollars:
When you choose to redeem your points, they will be converted into redemption dollars to be used on your purchase. Redemption dollars cannot be paid out in cash or in store credit.
Here is the tricky part: You will not earn Balance Reward Points in a transaction if you pay for your current transaction with Balance Reward Points. You can pay with Register Rewards and earn points.
So generally I try to do my first transaction with everything that produces points. I pay for that transaction with my Register Rewards from the previous week. Then I do a second transaction with my items that produce Register Rewards and I pay for them with the points I have earned. I leave the store with Register Rewards for next week. Everybody has their own system for Walgreens and what works best for them. This is just how I do it.
Pre-ordering – Walgreens is willing to preorder products in advance if you know that you need a large quantity. This is much more courteous to do for the sake of other people looking to save money if you are wanting to purchase a large amount of certain items.
Cosmetics Counter – I tend to do my transactions at the cosmetics counter. There is not normally a line and most Walgreens tend to prefer not to tie up the front. Plus, the cosmetics counter does also tend to have coupons and samples available – ask!
Rain Checks – Walgreens does issue rain checks. Rain checks are good for in-store purchases only and valid for 60 days. In some instances, a store employee may authorize the substitution of a similar item of the same brand at the advertised price.
Buy One, Get One Free Items – If there is a Buy One, Get One free you can only use one coupon per two items. If there is a Buy Get One 50% Off promotion, you can use two coupons for the items. If you have any issues, refer to Walgreens Coupon Policy (always carry your policies!).
Clearance – You can find some amazing clearance deals at Walgreens. Often there will be an endcap near the back of the store. They also do clearance markdowns right on the shelves, just look for the orange tags!
If you have an issue with a cashier, kindly ask to speak with the store manager. If you are still unable to resolve the issue with the manager, note the manager’s name and the time the incident occurred and then call Customer Service. The phone number is 1-800-WALGREENS or 1-800-925-4733.